1. Shipping Options:
- We offer a range of shipping options to cater to your needs, including standard and express delivery. You can select your preferred shipping method during the checkout process.
2. Estimated Delivery Times:
- Our estimated delivery times vary based on your location and the shipping option you choose. You can find the estimated delivery time for your order during the checkout process as well.
3. Order Processing Time:
- Please note that all orders require a processing time before they are shipped. This processing time includes order verification, quality checks, and packaging. The processing time may vary depending on the product and its availability.
4. Tracking Your Order:
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Additionally, you can track your order by logging into your account and visiting the 'Order History' section.
5. Shipping Fees:
- Shipping fees are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.
6. International Shipping:
- We offer international shipping to select destinations. Please be aware that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. To check if we ship to your country, please refer to our shipping information during checkout.
7. Shipping Partners:
- We partner with reputable shipping carriers to ensure safe and reliable delivery of your orders. Our trusted partners help us maintain high-quality service standards.
8. Shipping Restrictions:
- Some products may be subject to shipping restrictions due to their nature or local regulations. Please review the product description and any applicable restrictions before placing your order.
9. Shipping Notifications:
- We'll keep you informed throughout the shipping process. You will receive email notifications at various stages, including order confirmation, shipment tracking, and delivery confirmation.
10. Contact Us:
- If you have any questions or concerns about shipping and delivery, our customer support team is here to assist you. Please don't hesitate to reach out to us via info@royalduck.com.my.
These details will provide your customers with a clear understanding of the shipping and delivery process, helping them make informed purchasing decisions.
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