Return & Refund

Return and refund requests are handled individually by our dedicated Royal Duck team members. Our return and refund policies cover the following situations:

  1. If a product is delivered in a damaged or defective condition.
  2. If a product is delivered after its expiry date.
  3. If a product delivered is different from the order placed.

To initiate a return and refund request, the customer is required to provide the following:

  1. Reason for Return and Refund
  2. Photos of the product (showing the front, back, and sides)
  3. Order details, including Order Number & Details, Airway Bill Number, and Payment Receipt of the Products.
  4. Quantity of Defective Products

Please note that we do not process returns or refunds for the following situations:

  1. Change of mind or ordering the wrong items.
  2. Products that are not to the customer’s taste.
  3. Products that may not look fresh or aesthetically pleasing.

Customers are responsible for the shipping costs associated with returning items, and these costs are non-refundable. We do not provide cash refunds; instead, refunds are issued in the form of vouchers or web credits only.

Payments

All purchases made on our website require a one-time payment. Payments can be made using various methods, including Credit/Debit cards, e-wallets, and direct FPX transfers from your bank, as indicated on www.royalduck.com.my.

Payment cards (credit or debit) are subject to validation checks and authorization by your card issuer. If we do not receive the necessary authorization, we cannot be held responsible for any delays or non-delivery of your order.

Please be aware that we do not accept cash as a payment method for orders placed through our website.

All payments shall be made in Malaysia Ringgit (RM).