1. Shipping Options:
We offer a range of shipping options to suit your needs, including standard and express delivery. Standard delivery options will be shown during the checkout process. For express delivery (available for local buyers in Penang), please contact our customer service for assistance.
2. Estimated Delivery Times:
You can find the estimated delivery time for your order during the checkout process.
3. Order Processing Time:
All order require processing time before shipment. This include order verification, quality checks and packaging. Processing time may vary depending on the product and its availability.
4. Shipping Fees:
Shipping fees are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during checkout. If no shipping option is shown, it may due to parcel size restrictions. Please contact our customer service for assistance.
5. International Shipping:
We offer international shipping to select destinations. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Kindly contact our customer service for more information.
6. Shipping Partners:
We work with trusted shipping partners to ensure reliable and timely delivery. Our partners are selected to maintain high-quality service standards.
7. Shipping Restrictions:
Some products may be subject to shipping restrictions due to produc nature or local regulations. Please check the product description for any applicable restrictions before placing your order.
8. Shipping Notifications:
You will receive email or WhatsApp notifications at various stages of the order process, including order confirmation, shipment tracking, and delivery confirmation.
9. Contact Us:
If you have any questions or concerns about shipping and delivery, feel free to contact our customer support team at info@royalduck.com.my or WhatsApp us at 011 - 1109 1888
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